Shipping Policy

Delivery to Ireland:

  • Service: Partnership with DPD.
  • Delivery Time: Next working day for orders placed before 9 am.
  • Conditions: No collections on weekends or bank holidays.
  • Fees:
    • Standard: €4.99.
    • Free for orders over €150.
  • Tracking:
    • Provided same day for orders before 11 am.
    • Notification via email when dispatched.
  • Issues: Undelivered items must be returned for a refund.
  • Contact: DPD Contact Us.

Delivery to the United Kingdom / European Union:

  • Service Start: August 2023.
  • Delivery Time: 5-7 business days.
  • Fees: Weight-based, shown at checkout.
  • Customs:
    • Fees and duties are recipient's responsibility.
    • Delays possible due to customs processes.

Delivery to the United States:

  • Service Start: August 2023.
  • Delivery Time: 5-7 business days.
  • Fees: Weight-based, shown at checkout.
  • Customs:
    • Fees and duties are recipient's responsibility.
    • Delays possible due to customs processes.

Note: XIV BRAND LTD is not responsible for customs fees or delays. Contact customer support for inquiries.